Booking conditions for your holiday or vacation.

Vascity Ltd trading as familyholidays.biz strives to make sure you have a great holiday, and we do our best to make sure that eveverything works smoothly for you. With these Conditions we want to make sure that our clients, understand the committments that we make to each other.

Booking Process

We accept reservations for the vacation packages by mail, phone, email or by completion of the web-form. To be able to make reservations with our many activity and vacation suppliers, we will need to collect varied information about you and your party, and we are happy to make this process as easy as possible for you. To confirm all reservations we will need an emailed or written approval from you.

We will send a confirmation receipt, which details vacation package arrangements. It is this confirmation, which will be the basis of the agreement between client and familyholidays.biz, and not the contents of this website. Payment by the client consititutes agreement with these booking conditions.

Please note familyholidays.biz is the agent for the arrangements, and is not the supplier of the services, which are all provided by vacation service suppliers of accommodation, childcare, transportation and vacation activities. familyholidays.biz will purchase services from these suppliers, but does not control the suppliers.

Full payment for the vacation is required no later than 8 weeks prior to the start of the vacation.

A deposit of 40% of the vacation total is required to be paid to confirm the reservation.

We accept payment by cash, check (cheque), bank transfer, and Paypal.

Some accommodation providers may require a security deposit on arrival, but clients will be notified of this prior to departure.

Costs to familyholidays.biz start from the time you confirm your reservation. If you decide to cancel your vacation, then we will need confirmation in writing or by email. The charges for cancellation are:

More than 8 weeks before vacation start date: 40%

8 weeks to 3 weeks before vacation start date: 50%

3 weeks to 1 week before vacation start date: 75%

1 week before vacation start date: 100%

We will endeavour to refund as much as we can, if we manage to secure an alternative booking, however you should ensure that your vacation travel insurance provides cancellation protection.

Insurance is not included in the price of the vacation.

It is a condition of booking that clients and their groups must all have insurance that provides per person:

Cancellation / Curtailment - up to £5,000.

Medical Expenses - up to £5,000,000

Personal Accident - up to £25,000

Personal Liability - up to £1,000,000

Legal Expenses - up to £5,000

familyholidays.biz can arrange insurance for clients if preferred.

Information supplied by you will not be divulged to other parties without your permission except in circumstances where it is necessary to confirm a reservation on your behalf. familyholidays.biz will only sue the information for contacting you for marketing and vacation development purposes.

Reservations for vacation activities, Childcare, transport provision, and accommodation are obtained
by familyholidays.biz on behalf of the Client, and are subject to the conditions of the individual supplier. familyholidays.biz strives to select suppliers which have a good reputation. familyholidays.biz will not accept or have any liability for the acts of omissions whether negligent or otherwise, of a supplier or any other person providing services in connection with the arrangements of the group/individual(s) unless such a person is employed by familyholidays.biz or subject to familyholidays.biz's direct control.

These conditions shall be construed and interpreted in accordance with the Law of Scotland and the Parties each submit to the exclusive jurisdiction of the Scottish Courts.

familyholidays.biz does not accept any liability for any loss, inconvenience or damage caused by war, threat of war riot or civil strife, terrorist activity, industrial disputes, natural disaster, fires, sickness, weather conditions, airport regulations, temporary, technical, mechanical or electrical breakdown of transport or any facilities contained within advertised accommodation, explosion of any nuclear plant or part thereof or radio activity/contaminationfrom such plant or events beyond the reasonable control of familyholidays.biz.

In the unlikely event that familyholidays.biz needs to make an amendment to your reservation (other than for Force Majeure), then you will be informed as soon as is reasonably possible. If the change involves change of accommodation, then you will have the choice of accepting the change, cancelling your vacation with a full refund. If the change occurs less than 4 weeks before the vacation, then we will offer £20 compensation per person.

If you wish to make an amendment to a confirmed reservation, we will try our best to arrange it for you. An alteration charge of £25 will be made to cover administration costs.

We welcome clients with special needs, and can arrange vacations appropriately if guided by you. We will need notification of your requirements at time of reservation, so that we can confirm the suitability of the Vacation package.

In the unlikely event that a client wishes to make a complaint about familyholidays.biz, such complaint should be raised in the first instance with vacation service provider, who will endeavour to resolve the situation to the client's satisfaction. If any complaint cannot be resolved by the vacation service provider, Clients must address their complaints by email to concierge@familyholidays.biz within one month from the last day of the vacation provided by familyholidays.biz.

familyholidays.biz is responsible for making sure that you receive the services as described in the Vacation Package, or Custom Itinerary document, and that they are of a reasonable standard. If any part of your vacation is not satisfactory, then we will offer appropriate compensation.

All prices shown in Vacation Packages are for 2 Adults and 2 children (under 14 years old). Pricing for alternatively sized groups will be provided in your reservation invoice. No meals or food are included in any Vacation Package, unless specifically mentioned.

A valid passport is needed for visitors to the UK and Ireland, who are not citizens of these countries.

Clients agree to allow the use of any photos taken of them or their family, for the promotional activities by familyholidays.biz or their Suppliers. familyholidays.biz are happy to exclude use of such photos if expressly notified by the client.

Vacation Booking Conditions

Booking Process